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USER SUPPORT CALLS:
When calling, Have the following information ready:
Type of computer (Mac or IBM compatible)
Where you purchased and warranty information
Processor Type (Pentium or AMD if IBM)(Power Mac etc. if Mac)
Phone number you're dialing
What operating system is being used
(IE; Windows XP, OS 10)
Name and version of application you're having trouble with
(IE; Netscape 4.79, Outlook Express, Eudora 5.1.1)
Written description of error message displayed by computer if applicable
Your operating system software CD rom or diskettes
Amount of memory (IE; 128 Megabyte of RAM)
Make and speed of Modem (IE; 33.6K, 56K)
Approximate length of time problem has been happening and Changes
made on computer that may have influenced the Problem
(IE; reinstalled operating system files, removal or installation
of applications)
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© North Country Internet Access - 38 Glen Avenue - Berlin, NH 03570 - USA
Phone: (603) 752-1250 / 1-800-SYS-NCIA / FAX: (603) 752-8134
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